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Finance
Northbridge Finance
A lending platform moved KYC collection and EMI reminders onto a secure, compliant WhatsApp flow.
-45%
faster KYC document turnaround
The Challenge
Document collection for loan approvals dragged on for days over email, and EMI reminders by SMS had low open rates.
The Solution
Convoyn’s automation now requests, verifies and confirms KYC documents over WhatsApp with audit-ready logs, and EMI reminders include a direct payment link.
The Results
-45%
faster document turnaround
+22%
on-time EMI payments
100%
conversations logged for compliance
“Compliance was our biggest worry moving off email. Every conversation is logged and auditable, and it’s actually faster.”
Arvind Chandran
Head of Collections, Northbridge Finance
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