Unified Inbox
Stop switching tabs. Every conversation from every channel lands in one shared inbox your whole team can see, assign and respond from.
Convoyn- RRahul Verma04:04 PM
Kindly join our WhatsApp c...
PaidH - PPriya Mehta04:04 PM
Where is my order? #1234
PaidH - AArjun Singh04:03 PM
Can I pay online?
PaidH
Rahul Verma
Session open · 23h+91 98765 43210
AI Suggested Reply
I can schedule a quick call with your team next weekUse ReplyAnisha added label “Paid”
Enterprise Plan — Welcome Aboard! 🎉
All updates will be shared on our WhatsApp channel. Join here 👇
wa.me/channel/convoyn-enterprise
Further support: support@convoyn.com
Anisha assigned this conversation to Karthik R
68/100 · 4 signals
- Replied today+25
- 7 messages from lead+16
- Active two-way conversation+10
- Positive sentiment+10
Rahul Verma
+91 98765 43210
Opted-in
Jul 1, 2026
+91 98765 43210
Rahul Verma
Session open · 23h+91 98765 43210
AI Suggested Reply
I can schedule a quick call with your team next weekUse ReplyAnisha added label “Paid”
Enterprise Plan — Welcome Aboard! 🎉
All updates will be shared on our WhatsApp channel. Join here 👇
wa.me/channel/convoyn-enterprise
Further support: support@convoyn.com
Anisha assigned this conversation to Karthik R
AI escalations arrive fully briefed
When the AI Agent can't resolve something, it doesn't just hand off a message — it opens a structured ticket in your shared inbox with the customer's details and full chat history attached, so your team never starts from zero.
ConvoynGrowAI Support
support@growai.in
[General] Repeated Query — Needs Human Attention (#WA-3920)
=== AI SUPPORT TICKET #WA-3920 === Auto-created by WhatsApp AI Support...
Re: Request for Study Plan Assistance
Dear Support Team, Thank you for your fast response...
Not able to join today session
Dear Team, I could not able to join the live session...
Re: My name is M.vennala
Data Analytics B25 batch enrolled student...
Re: [Course] I am able to see class recordings
Thank you for your quick response on my ticket...
WhatsApp Student (#3920)
Open Ticket=== AI SUPPORT TICKET #3920 ===
(Auto-created by WhatsApp AI Support)
Name: WhatsApp Student
Email: whatsapp-support@growai.in
Phone: +91 8281541874
Category: General
CUSTOMER MESSAGE:
"Its taking a long time. Still not loading the webpage."
How Unified Inbox works
A quick look at what happens end to end, step by step.
01Message Arrives
A customer messages you on WhatsApp, Instagram, Email or SMS.
02Routed to Shared Inbox
It lands in one unified inbox, tagged with its source channel.
03Team Collaborates
Assign the conversation, leave internal notes, and loop in teammates.
04Conversation Resolved
Close it out with the full history saved to the contact record.
ConvoynCustomer Interaction,
on the go
Convoyn chat for mobile enables you to browse conversations, reply to messages and collaborate with your team. Now available on Android and iOS.
Messaging
Collaboration
Reliable
ConvoynJahangir
WedOnly 3 Seats left...
❤️Rubiga Ramachandran❤️
WedYou have been assigned to a team member w...
Monu Gupta
WedOnly 3 Seats left...
Jai Hind
WedHi! Do you have any specific doubts about t...
NAAZ KHAN
WedOnly 3 Seats left...
Pending PaymentsAanee
WedOnly 3 Seats left...
Choose a Plan That Scales With Your Business
Simple, transparent pricing built for growing teams across India. No hidden setup fees or surprise markups.
Flexible pricing options
Free Forever Plan
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Included Features:
Built For Enterprise
Enterprise-ready Solution for Seamless Communication.
Security
Secure your data with enterprise-grade security features.
Scalability
Scale your AI agents to meet the demands of your business.
Support
Get dedicated support from our team of experts.
Compliance
Ensure your AI agents are compliant with ISO 27001 and GDPR-ready.
API Integrations
Find all popular platform SDKs, plugins, and server integrations in our integration stack.
Frequently Asked Questions
Everything you need to know about Meta API billing, onboarding, and Green Tick verification.
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