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AI Agents

Let AI Agents handle the repetitive questions, qualify leads while you sleep, and escalate to a human only when it actually matters.

AI AgentsBETA
  • Order Support

    Inactive
  • Sales Concierge

    Inactive
  • Renewal Bot

    Active
+ New Agent
Order Support· Inactive
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ConfigurationKnowledge BaseHandoff RulesAnalytics

Identity

Order Support

Agent Type

Customer Support

FAQs, order tracking, complaints

Sales Assistant

Lead qualification, product info

Follow-up Agent

Abandoned carts, pending orders

Custom Agent

Your own system prompt & rules

LLM Settings

Temperature (0.40)Max Tokens: 300

See exactly how your AI Agent performs

Every conversation, every escalation and every response time is tracked automatically — no separate analytics tool required.

0

Conversations Handled

Last 30 days

0

Escalated to Human

7.5% escalation rate

0.0%

Containment Rate

Resolved by AI alone

0.0s

Avg Response Time

AI response speed

Daily Volume — Last 7 Days

Mon180
Tue210
Wed195
Thu230
Fri205
Sat120
Sun108

Top Escalation Reasons

  • Refund / cancellation request32
  • User asked for human agent28
  • Complaint or negative sentiment21
  • Out of knowledge base scope13

How AI Agents works

A quick look at what happens end to end, step by step.

01Customer Asks a Question

A message comes in on any connected channel.

02AI Understands Intent

Your knowledge base and context are used to understand what they need.

03Drafts or Sends a Reply

The AI Agent replies directly or suggests a reply for your team.

04Escalates if Needed

Low-confidence or sensitive queries route straight to a human agent.

Convoyn LogoConvoyn

Customer Interaction,
on the go

Convoyn chat for mobile enables you to browse conversations, reply to messages and collaborate with your team. Now available on Android and iOS.

Real-time
Messaging
Team
Collaboration
Secure &
Reliable
2:12 PM | 1.5KB/s
4G88%
Convoyn LogoConvoyn
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Inbox
Campaigns
Replies
Settings
Pricing Plans

Choose a Plan That Scales With Your Business

Simple, transparent pricing built for growing teams across India. No hidden setup fees or surprise markups.

Flexible pricing options

Free Forever Plan

₹0/m

Get started with WhatsApp API and WhatsApp Ads

Included Features:

✓
Assistance for blue tick
✓
Unlimited users
✓
₹50 Free Conversation Credits
✓
Inbox: WhatsApp Multi-Agent
✓
Chatbot: Unlimited Sessions, 3 chatbots
✓
0% Meta Conversation Markup
Enterprise

Built For Enterprise

Enterprise-ready Solution for Seamless Communication.

Security

Secure your data with enterprise-grade security features.

Scalability

Scale your AI agents to meet the demands of your business.

Support

Get dedicated support from our team of experts.

Compliance

Ensure your AI agents are compliant with ISO 27001 and GDPR-ready.

API Integrations

Find all popular platform SDKs, plugins, and server integrations in our integration stack.

FAQ

Frequently Asked Questions

Everything you need to know about Meta API billing, onboarding, and Green Tick verification.

Ready to put AI Agents to work?

Start free, no credit card required — you can be up and running in minutes.